Return & Refunds

Return / Refund Policy

Should you discover any problems with your order, we will do everything we can to make things right. Please notify us of any problems (damaged products, missing or incorrect items, billing problems, etc.) by emailing us at sales@cheesebutta.com
 
If you are reporting a damaged product, please include a photo with your email if possible. 
 
Please notify us of any problems within 3 days of receiving your order. We cannot offer any resolution after that time period. 
  • For food safety reasons perishable items are not returnable.
  • All sale items are final sale.

CheeseButta is frozen prior to shipment and it should arrive at a cool room temperature of (58° to 68° F). Please refrigerate immediately upon arrival.

Please be advised, if you believe you have received an item out of temperature we request you provide us with a photo displaying the product in the state it arrived with the lid open with a thermometer indicating the temperature status or the product with lid open to show any melting or damage within 2 hours of delivery of the product. This photo can be submitted to .

Requests received after this two hour timeframe and without this requested documentation will possibly be subjected to re-shipping costs for any requested product replacement unless the tamper resistant container is damaged or opened upon arrival.

Shipping costs are non-refundable. We apologize for this inconvenience however many different factors during shipping are out of our control. Requests will be treated on a case by case basis to provide the best solution for your needs!

Our Guarantee

We guarantee every shipment. If there is a problem with a delivery or with the quality of your cheese, we will do everything we can to make it right.