Return / Refund Policy
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For food safety reasons perishable items are not returnable.
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All sale items are final sale.
CheeseButta is frozen prior to shipment and it should arrive at a cool room temperature of (58° to 68° F). Please refrigerate immediately upon arrival.
Please be advised, if you believe you have received an item out of temperature we request you provide us with a photo displaying the product in the state it arrived with the lid open with a thermometer indicating the temperature status or the product with lid open to show any melting or damage within 2 hours of delivery of the product.
This photo can be submitted to sales@cheesebutta.com.
Requests received after this two hour timeframe and without this requested documentation will possibly be subjected to re-shipping costs for any requested product replacement unless the tamper resistant container is damaged or opened upon arrival.
Shipping costs are non-refundable. We apologize for this inconvenience however many different factors during shipping are out of our control. Requests will be treated on a case by case basis to provide the best solution for your needs!